Pharmacy Care Matters

Register with us

To register and use the pharmacy services provided by Pharmacy Care Matters is FREE! Simply click here to complete our convenient consultation form or contact us on 0800 848 8801 and speak to one our pharmacy staff.

Opening Times

Monday to Friday      09.00 to 18.00

Saturday & Sunday   10.00 to 14.00

When we are closed we have an out of hours emergency pharmacy service for our registered patients.


Suggestions, Comments & Complaints

At Pharmacy Care Matter’s we always try to maintain the highest standards of care and quality.  If you feel we have failed to maintain our high standards please let us know in the first instance by writing to Pharmacy Care Matter’s.  We take every complaint very seriously and will investigate your complaint and contact you within 14 days of receiving your complaint.  If you remain dissatisfied with our management of your compliant you may contact anyone of the organisations listed below:

Pharmacy Care Matter’s
Superintendent Pharmacist’s Office
197 Alcester Road
B13 8PX


Independent Complaints Advocacy Service (ICAS)
The Independent Complaints Advocacy Service supports patients and their carers wishing to pursue a complaint about their NHS treatment or care.  Their contact details can be found on the DH website.
Tel: 0845 3373056


NHS South Birmingham Patient Advice and Liaison Service (PALS)
Tel: 0800 917 2855


The General Pharmaceutical Council
129 Lambeth Road
Tel: 020 3365 3400